Terms

• All offers are subject to change without notice
• All offers are for connection in the same calendar month
• All free gifts & accessories are subject to change without notice
• In preparing these Web Pages A C Communications have taken every care to ensure the information here is up-to-date and accurate, however we cannot accept responsibility for the accuracy or authenticity of the information and any consequence which arises from it.
• All trademarks acknowledged
• We are not registered for VAT

Returning Products

• If for any reason you wish to return a product or receive a replacement product please call us on 01229 588 445 charged at national rate 9am - 5 pm Mon - Friday for assistance.
• We would request that you contact us as soon as any problem becomes apparent.
• We will deal with all replacements and refunds with high priority.
• Replacements will be sent out when the original item is returned.
• It is the customer's responsibility for the safe return of any goods. All items must be returned as they were received with their original packaging and full contents included along with original documentation and proof of purchase.
• Where a refund is sought for non faulty items we reserve the right to charge the initial cost of delivery. We will not charge for the initial costs of delivery where the product supplied was not of satisfactory quality.
• Refunds cannot be given if we judge that the product has been willfully damaged, misused, neglected, overloaded, modified, adapted or repaired.

Cancellation of order

• You may cancel your order within 7 days of receiving it
• The goods and packaging must be in perfect condition and unopened
• We can not accept goods back when they have been opened or used
• It is the customers responsibility to pay for the return postage
• We advise customers to return goods by a insured delivery service as we are not responsible for goods in transit
• A full refund will be given within 30 days of cancellation of orders as long as the goods are returned in perfect condition

Delivery

• All prices include free UK delivery unless other wise stated
• Delivery is normally with in 2 - 5 working days of a order being received.
• All parcels are delivered by Royal Mail Service. The service type used will depend upon the value of the product/s purchased.
• Recorded and Silver Service parcels require a signature upon delivery.
• We will not charge your Debit/Credit card until orders are in stock ready for dispatch
• If we can not deliver the goods within 30 days, we will contact you and you will be given the option to cancel the order and a full refund will be given, or we will agree a new delivery date.

Warranty

• All products come with a 12-month manufactures warranty. This warranty does not affect your statutory rights which cannot be excluded or restricted at law.

Complaints

If you have a problem or complaint about our service or products, you can contact us the following ways.

• By Telephone : 01229 588 445 charged at national rate 9am - 5pm Mon -Fri ask for Mr. Andy Casson
• By Email: orders@accomms.com
• By post: Mr. A Casson, AC Communications, 111 risedale Rd, Barrow in Furness, Cumbria, LA13 9QY

Please state what the problem/complaint is any invoice number or order number plus any relevant product codes.
All complaints will receive an acknowledgment within 5 working days, by telephone, post or email.
All complaints will in handled in the strictest confidentiality.
All complaints will be handled fairly.
We will try to resolve your problem/complaint within 20 working days or we will inform you why we can not resolve the matter and how long it will take.
All complaints will be dealt with as quickly as possible.